Where to start from my trip to China? Orphanages, learnings from the meeting of a huge global company meeting, walking the streets in a not-so-strange city... Let's start with the kids.
Special Needs, Special Kids
We visited two orphanages. It's orphanage two I'd like to focus on (video below!) -- a child care center for mentally disabled children, under-funded compared to its fancy counterpart across town (and in Shanghai, across town is at least an hour drive or more). My friend Tim Shriver has lead the Special Olympics and spoken to me for years about both the need for and the joy volunteers get from working with these kids.
As often as I've said it, it's still difficult to put our anthropological instincts aside and go into a totally alien situation without some fears. This was a home for 200 mentally and physically disabled children. But having now toured so many orphanages and homes for children in need, what I found distinguished this one wasn't so much the disabilities, but the immediacy of the warmth we experienced.
Typically these kids take a moment or two or three to warm up to strangers but because they are so often starved for the basic love and touch, they come around pretty quick. Not here. You walk into the room and the children instantly smile and open their arms and come toward you as if you were their caregiver for years.
The care and love of the full-time caregivers at this orphanage was obvious, and I'm sure it takes amazing patience. Although maybe not: I thought that my own patience would have been tried after a while, but not true at all. The children were so effusive but never burdensome, just joyful and remarkably respectful not just of us but each other.
Again, I was struck as I was in Guatemala by the amount of sharing and taking care of each other, making sure everyone got something. I think I have found a new interest in these kids and I look forward to volunteering sometime soon at a special olympics. Yet again proving to myself that service is one of the greatest gifts I can give myself.
As for their needs, they are less funded than the traditional orphanages, so we were asked to bring the basics, like toothbrushes and towels. Their bedding is on a last thread and just a thousand more dollars will buy for them new sheets and pillowcases. There are many simple things like this that these kids need, so I hope you will join me and donate a little to get them the basics they need.
New Perspectives on Global vs Local
The day after I was front of room for a global company having its leadership meeting in china, which gave me a super business perspective, both historically and on today in China. Business has such an opportunity there to deliver growth. Shanghai is exploding -- it will be the next financial center of Asia overtaking Tokyo.
It's an interesting dilemma, I must imagine, for the big companies to balance their global reach alongside local needs, particularly in such a high growth area as China. I remember at Starwood and Deloitte hearing the constant nagging of these regions for more funding, but it never really sunk in. I identified similar situations with several local country leads I met on this trip. They could clearly grow faster if they were given the resources they need.
The global policy decisions are also interesting. For instance, what is called a small or medium sized account today in China could grow exponentially into a big account very soon, but is treated by "global" terms as a small account and relegated to a phone center. Yet the company who invests in that "small" relationship with personal sales and service today will certainly have the advantage over those who choose to service virtually and without the personal relationship (of particular importance to Chinese culture where they LEAD with relationships more than America - I found our work strongly resonant there). And finally, sales people are not as expensive in China (people not their scarce resource) so the personal service is not as prohibitive. So do you relax a "small" account and allow it to be served locally? Or leave it to the judgment of the local leader? Interesting, and a real challenge for big companies.
As for the primary reason I was there, I love my job. It's frankly so easy. Take a group of individuals, divisions, functional heads and just point out that they will have greater success and joy if they CHOOSE to relate better. Then give them the simple pathway and also have them experience it right there in the room... Well, the praise for the obvious never ceases to amaze me
The Surprising Peace of Shanghai
I did a lot of walking around this city. Shanghai is huge but actually quite manageable. The streets look like our streets, except for the volume bike riders in the winter. They seem to understand better than we do how to avoid bad traffic. But often I found myself strolling and just thinking, "how peaceful." Maybe it was a state of mind following my service work, but it was far from the bustling, intimidating China I expected. I look forward to my next trip a great deal.
See you there for the World Expo in the summer!?
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