Comments on: The Top 20 Relationship Posts of 2009

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By: Stan Aaronson, CSEP

Stan Aaronson, CSEP — Tue, 05 Jan 2010 19:58:24 +0000

In 2009, I learned a new lexicon for customer management: engagement.

The best practice in managing customer relationships is to integrate customer, employee and community relationships into a single strategy and then leverage those relationships into engagement resulting in ADVOCACY.

Social Media, Customer Management and Voice of the Customer tactics should focus first on relationship and then build those relationships into highly engaged advocates.

By: Impactiviti Daily 010510 « Impactiviti blog

Impactiviti Daily 010510 « Impactiviti blog — Tue, 05 Jan 2010 16:47:04 +0000

[...] The Top 20 Relationship-Building blog posts of 2009 (from Keith [...]

By: The Fairy Tale of Relationships « Somer Cooper

The Fairy Tale of Relationships « Somer Cooper — Sun, 27 Dec 2009 20:16:32 +0000

[...] a three-day sales conference, (yes, my turning point was a sales conference) where the focus was on managing relationships. The principles were basic; be honest, be transparent, be reliable. Do what you say you’re [...]

By: Gilda Bonanno

Gilda Bonanno — Wed, 23 Dec 2009 04:27:40 +0000

Thanks, Keith, for putting together this list - I've just returning from facilitating training programs in China and look forward to catching up and reading these posts. Merry Christmas to you and wishing you much success and happiness in the New Year! And I look forward to reading more about your trip to Guatamala.

I'll give a plug for one of my blog posts "How to Network at Holiday Parties," which includes 5 quick tips and of course, mentions your 2 books as great references http://gildabonanno.blogspot.com/2009/12/how-to-network-at-holiday-parties.html

By: Andrew Warner

Andrew Warner — Tue, 22 Dec 2009 20:46:10 +0000

Thanks for including my work in the list!

By: adelaide dj hire

adelaide dj hire — Sun, 20 Dec 2009 05:11:39 +0000

awesome list of articles, thanks for sharing!

By: Rajesh Setty

Rajesh Setty — Sat, 19 Dec 2009 04:56:53 +0000

Keith,

Thank you so much for including the post about caring in this illustrious list.

I have read most of these posts and will read the the remaining over the holidays.

Best,
Rajesh