Comments on: 5 Creative Relationship Management Tips to Make Someone Say “WOW, I Want to Be Your Client”

By: Netty E Komattu

Netty E Komattu — Mon, 07 Dec 2009 10:30:29 +0000

Hi Keith,
I just signed-up and boy, I must say that I am beginning to benefit from your tips. Keep em coming!

By: Condensed Knowledge – November 22, 2009 – Lists - Raoul Pop

Condensed Knowledge – November 22, 2009 – Lists - Raoul Pop — Sun, 22 Nov 2009 09:30:57 +0000

[...] 5 Creative Relationship Management Tips to Make Someone Say “WOW, I Want to Be Your Client” « K... [...]

By: Matt Hern

Matt Hern — Fri, 13 Nov 2009 04:52:29 +0000

Jeff, I love that idea. I also work in financial services and that frilly Valentine's Card is so out of stereotype as to be a pattern interupt for people. Really appeals to my Australian larrikan sense of humour. Cheers!

By: Neill M. Campbell

Neill M. Campbell — Thu, 12 Nov 2009 19:35:08 +0000

Keith: I am totally impressed with your approach and concept. To the point where I had just met some folks from M@M Meats who are offering to sell "gift cards" for just such occasions as you are mentioning.
Thanks, your ideas are appreciated and will be put to work.
Regards.
Neill Campbell
President
B2B Credit Chex Inc.

By: Jeff Williams

Jeff Williams — Thu, 12 Nov 2009 17:18:41 +0000

I am a banker and have been sending Valentines cards for years. My customer base is mostly men, so I also pick an especially "frilly" card and always hand-write them. The message is "We LOVE having you for a customer" and signed by the whole office. We always stand out!

By: Charles L. Phillips

Charles L. Phillips — Thu, 12 Nov 2009 06:44:15 +0000

"Great" post. Ever since I read and applied "Conference Commando" and "Never Eat Alone" my stock has shot to a new level, in a new galaxy... I now send out coffee/tea cups with the spoon attached as a "Thank You", "How Are You Doing", Let's Have Brunch" and etc. I keep my name at the front of their mind. Every bit counts. Every bit helps... Thank you,

By: Brenda Hughes

Brenda Hughes — Thu, 12 Nov 2009 02:08:55 +0000

On St. Patrick's Day, I send a special message to colleagues and friends...perfect time of the year. We're still in the throes of winter here in the Northeast eagerly awaiting the dawn of spring. And soon after that, I share my joy with those folks on the opening day for the Red Sox at Fenway Park- a very special day around here. Folks enjoy getting these message- reminding us of our link within the world.

By: Sergio Chávez

Sergio Chávez — Wed, 11 Nov 2009 22:32:24 +0000

Hi Keith!!! Congratulations for the simple, back to basics message/tips, which value to me is precisely going back to basics keeping in mind that one's dealing with people like one, with the same needs for a token of appreciation and a decent treatment!!!!

By: ryangeist

ryangeist — Wed, 11 Nov 2009 21:11:58 +0000

There are so many great stories shared on this post! I've noticed a few things in my experience and through the stories shared on this site: 1. The "surprise and delight" factor varies depending on the expectations, needs, wants and desires of the receiver. Do your homework ahead of time to know what will make the biggest impact. 2. It's the little *thoughtful* things that often net the biggest impression. The cup of Starbucks is great, and I love @Reuben's idea of the personalized "highlighted" book. 3. It's easiest to generate ideas and ways to "surprise and delight" when Generosity is a way of life. Think generously and your behavior will follow suit. Cheers!

By: Ricardo Bueno

Ricardo Bueno — Wed, 11 Nov 2009 19:36:58 +0000

Sometimes the little things go such a long way! Having the thoughtfulness to pick up coffee for someone else while you're on your way to meet them (bonus points if you know how they like their coffee). Negative points if you get the wrong order (it happens). Personally, I like sending hand-written note-cards. Their simple and might seem an out-dated tactic but I'm telling ya, sometimes, it's the little things/gestures that count! People love that you took the time to write something personal! This only works of course if the message is personalized and not canned... The other thing that I'm a fan of is sending personalized video emails using something like EyeJot! Heck, their easier to record and send too (I'm on a mac so the recorder is right there). I send them in less than a minute often times and the reactions are awesome! People are thrilled that you took the time to send them a video and what's more is that they're personally branded. w00t! Anyway, all that to say that I love your suggestions and agree that taking the time to surprise and delight someone goes a long way!